Radio Training: An Essential Tool for the Informed EMT

EMTs know all about training. In fact, training is an integral part of every EMT's career. EMTs and paramedics are expected to be fluent in the language and practice of basic and advanced life support, first aid and tactics for controlling potentially dangerous situations. Ongoing training is how they obtain and hone these critical skills. The same standard of training is appropriate for skilled radio communications. Without a comprehensive knowledge of the communications tool on his or her hip, an EMT may not have the knowledge to use it effectively to call for help or speak with fellow EMTs. That could get in the way of administering care.

Public safety communications and equipment have evolved dramatically over the last 15 years. Radio systems based on analog technologies have been phased out, replaced by digital technology and equipment based on Internet Protocol (IP) standards. Radio communications for EMTs are no longer as simple as pushing a button and speaking. There are a slew of new voice and data features, as well as advances in interoperability that make these radios dramatically more capable of helping providers do their jobs efficiently and quickly.

These new features are exciting, but EMTs need comprehensive training in how to use them properly before relying on them in the field. As any EMT can attest, the human element can inject uncertainty into seemingly safe situations at any time, whether at an accident scene, assisting other agencies or when a seemingly minor injury suddenly becomes life-threatening. The same is true for radio use. When faced with new radio technologies, users may not be comfortable or proficient, which can create dangerous situations for both the EMTs and the people they're treating.

Proper training makes a world of difference. But what constitutes enough training? Complete training goes beyond simply telling users how to talk into their new radios. A comprehensive training program provides a complete understanding of all the features and functions of the radios, including their capabilities and limitations. It gives users an opportunity to test their skills before they need to rely on them. By giving users comprehensive, hands-on training, they will be able to operate their radios in just about any situation.

Types of Training

Radio suppliers usually offer different types of training programs for their customers. It's important to understand the pros and cons of these programs before choosing one for your agency. Different training methods work for different audiences, and what was successful for a neighboring police or fire department might not be as successful for your EMTs.

Before starting any training program, it's best to evaluate users' expectations, limitations and the ways and situations in which they are expected to use their radios. Don't just rely on information provided by your radio partner's training organization. Ask around and speak with people who have completed radio communications training before. They could have valuable feedback on what type of instruction works--and what falls flat.

One method of training is to have the supplier's training organization train a trainer from your team. In this scenario, the radio supplier trains one person or a small team to act as instructors, and they in turn train end-users on a schedule that is convenient. Certainly this is a cost-effective way to train; however, it has limitations. Because the skilled instructor only spends a limited time on-site, there is a risk of incomplete instruction. Unit trainers just don't have the same knowledge of the radios and system to answer all the questions that may arise. This type of training can also result in a recurrence of the children's game "telephone," where the original message becomes diluted and distorted as it passes from person to person. However, if a unit trainer is properly motivated and becomes very familiar with the technology, his or her knowledge of the unit and the ways it will be used could prove a very valuable advantage.