1321 Boston Post Road
P.O. Box 1911
Madison, CT 06443
Toll Free: 800/537-6937
PowerPhone, Inc. is the world leader in crisis communications training. Since its inception in 1984, PowerPhone has trained over 180,000 public safety professionals how to save seconds and save lives in emergencies. As the first organization to train 9-1-1 operators in police, fire and medical communications, PowerPhone has set the standards for call-handling throughout the world.
Built on the premise of One Number, One Protocol®, PowerPhone is the only provider of integrated police, fire and EMD protocols in one call taking structure that supports agency-specific customization and content.
PowerPhone’s One Protocol system is responsible for empowering public safety professionals worldwide to make thoughtful, consistent, outcome-driven decisions across all calls for service, regardless of the situation or the response required.
Building on its rich history of providing flexible and innovative tools, PowerPhone has introduced Total Response®, a comprehensive system that combines revolutionary Computer Aided Call Handling (CACH®) software, easy-to-follow tablets, excellent dispatcher training and nationally-recognized accreditation.