Troy M. Hagen, MBA, EMT-P, is director of Ada County Paramedics in Boise, ID. He has more than 22 years of EMS experience. He is president-elect of the National EMS Management Association and an EMS World editorial advisory board member.
Articles by Troy M.
Moving Toward Regionalization
by Troy M. Hagen, MBA, EMT-P
Regionalization is an option to pull multiple autonomous agencies...
Learning from History
by Troy M. Hagen, MBA, EMT-P
Engaging and empowering your workforce is better for the employees, the...
Is Your Agency A Learning Organization?
by Troy M. Hagen, MBA, EMT-P
In times of great change, certain qualities can help an agency thrive
The Executive EMS Officer
by Troy M. Hagen, MBA, EMT-P
The last in a three-part series examining NEMSMA’s proposed EMS officer...
What’s A Leader to Do?
by Troy M. Hagen, MBA, EMT-P
To be a good leader, you must do the work
The Managing EMS Officer
by Troy M. Hagen, MBA, EMT-P
Managers often get a bad rap, but without them, where would we be?
What's a Leader to Do?
by Troy M. Hagen, MBA, EMT-P
We need to be discussing what a federal EMS office would do
The Making of a Leader
by Troy M. Hagen, MBA, EMT-P
The National EMS Management Association leads the move to identify the core...
