Troy M. Hagen, MBA, EMT-P, is CEO of Care Ambulance Service in Orange, CA. He previously served as director of Ada County Paramedics in Boise, ID, and has more than 23 years of EMS experience. He is president of the National EMS Management Association and an EMS World editorial advisory board member.
Articles by Troy M.
Stepping Up
by Troy M. Hagen, MBA, EMT-P
February 1, 2013
There are many ways you can impact the delivery of patient care
Maximizing Team Performance
by Troy M. Hagen, MBA, EMT-P
November 1, 2012
Key actions will help you maximize performance both operationally and...
The Value of EMS
by Troy M. Hagen, MBA, EMT-P
September 1, 2012
The time to change EMS reimbursement is now
What's Your EMS Story?
by Troy M. Hagen, MBA, EMT-P
June 1, 2012
Advocating for EMS means educating about EMS
Moving Toward Regionalization
by Troy M. Hagen, MBA, EMT-P
April 1, 2012
Regionalization is an option to pull multiple autonomous agencies...
Learning from History
by Troy M. Hagen, MBA, EMT-P
February 1, 2012
Engaging and empowering your workforce is better for the employees, the...
Is Your Agency A Learning Organization?
by Troy M. Hagen, MBA, EMT-P
December 1, 2011
In times of great change, certain qualities can help an agency thrive
The Executive EMS Officer
by Troy M. Hagen, MBA, EMT-P
August 24, 2011
The last in a three-part series examining NEMSMA’s proposed EMS officer...
The Managing EMS Officer
by Troy M. Hagen, MBA, EMT-P
July 23, 2011
Managers often get a bad rap, but without them, where would we be?
The Supervising EMS Officer
by Troy M. Hagen, MBA, EMT-P
June 21, 2011
The first in a three-part series examining NEMSMA’s proposed EMS...
What's a Leader to Do?
by Troy M. Hagen, MBA, EMT-P
May 1, 2011
We need to be discussing what a federal EMS office would do
What’s A Leader to Do?
by Troy M. Hagen, MBA, EMT-P
April 7, 2011
To be a good leader, you must do the work
The Making of a Leader
by Troy M. Hagen, MBA, EMT-P
February 1, 2011
The National EMS Management Association leads the move to identify the core...
