Joe Hayes, NREMT-P, is deputy chief of the Bucks County Rescue Squad in Bristol, PA, and a staff medic at Central Bucks Ambulance in Doylestown. He is the quality improvement coordinator for both of these midsize third-service agencies in northeastern Pennsylvania. He has 30 years' experience in EMS. Contact Joe at jhayes763@yahoo.com .
Articles by Joe
Quality Corner: How Much ALS is Enough?
by Joe Hayes, NREMT-P
May 16, 2013
EMS providers may sometimes feel like a taxi service, but we should...
Quality Corner: EMS and Health Insurance
by Joe Hayes, NREMT-P
April 12, 2013
STEMI treatment driven by Medicare’s D2B requirement is the first time...
Quality Corner: How to Make Better EMS Providers
by Joe Hayes, NREMT-P
January 18, 2013
There are three easily remembered, simply executed items, which I...
Quality Corner: The Value of Community Outreach Programs
by Joe Hayes, NREMT-P
December 14, 2012
EMS must take the lead in becoming more proactive in fighting sudden...
Emergency Response Teams
by Joe Hayes, NREMT-P
November 30, 2012
Teaching local businesses to provide basic first aid and CPR until EMS...
Quality Corner: How Do You Get Quality Customer Feedback?
by Joe Hayes, NREMT-P
October 26, 2012
Developing personal relationships is still the most effective way to...
Quality Improvement in EMS
by Joe Hayes, NREMT-P
October 12, 2012
One of the biggest challenges facing quality coordinators of smaller...
Quality Corner: Burton’s Rule for Quality Improvement Education
by Joe Hayes, NREMT-P
August 17, 2012
Determining the most common, most serious and most unusual is an...
Quality Corner: Handling Combative Patients
by Joe Hayes, NREMT-P
May 31, 2012
Reviewing events involving combative patients, objectively and remotely...
Quality Corner: Do Your Due Diligence
by Joe Hayes, NREMT-P
April 5, 2012
In EMS, you don’t win points by guessing right. You win points by...
Quality Corner: Beware the Patient Refusal
by Joe Hayes, NREMT-P
March 16, 2012
Failing to fully treat a sick patient is one thing. But leaving a patient...
Quality Corner--Part 12: Acknowledging the Good
by Joe Hayes, NREMT-P
December 11, 2011
Your quality improvement program should be as encouraging as it is...
Quality Corner--Part 11: Newsletters and General Announcements
by Joe Hayes, NREMT-P
November 3, 2011
How to communicate changes to the front lines
Quality Corner--Part 10: The Two-Minute EMS Challenge
by Joe Hayes, NREMT-P
October 12, 2011
Check out this coordinated team approach to rapid patient assessment
Quality Corner--Part 7: CQI as a Career Path
by Joe Hayes, NREMT-P
June 30, 2011
If you are the person who has been promoted, demoted or blackmailed into...
Quality Corner--Part 5: Patient Care Standards--A Quality Comparison
by Joe Hayes, NREMT-P
May 6, 2011
When it comes to the quality of patient care standards, EMS has a ways to...
Quality Corner--Part 4: The 10 Commandments of Quality EMS
by Joe Hayes, NREMT-P
March 31, 2011
These 10 commandments capture key concepts of quality patient care
Quality Corner: Part 3--What Is Quality Care?
by Joe Hayes, NREMT-P
March 11, 2011
Achieving success is easier if you define what success is
Quality Corner: Part 2--The Quality Coordinator
by Joe Hayes, NREMT-P
February 11, 2011
No one in EMS has a more important job than the quality coordinator, and no...
Quality Corner: Part 1--Introducing the Quality Corner
by Joe Hayes, NREMT-P
January 6, 2011
There aren't a lot of resources available for EMS QI folks. Here's one.
