Chris Hendricks

Chris Hendricks

Paramedic and nurse Chris Hendricks has been in EMS since 1994 when he joined the Ortley Beach First Aid Squad. When he authored this article, he was a field instructor with Pridemark Paramedics Services in Boulder, CO. He now works as a paramedic and ER nurse, and serves with the Wyoming Air National Guard as a flight nurse. He will be receiving his Masters of Science in Nursing Education in summer 2011 and is a certified emergency nurse and a certified forensic nurse.

Being nice to patients who are cursing you out can be difficult, but don’t take it personally.
One of the most horrifying things anyone can go through is to watch a loved one suddenly die.
What do you do when you have been considerate and respectful and the customer simply will not listen?
When it comes to implementing changes in relation to customer service, you have to motivate your employees to share your vision.
Looking and acting professional are vital when it comes to creating a positive impression of you and your agency.
Are you a professional driver?
Why do so many responders dislike nursing home calls? The reasons are varied and many.
When conducting a patient interview, remember that privacy is key to soliciting information
It's important to let your patients know what you are doing and why. Taking the time to explain procedures can greatly reduce their anxiety.
Have you ever heard the expression "you only get one chance to make a first impression"? How you approach your patient can have a big impact on how they view your care.
Good service means leaving your customers satisfied, and that means giving them what they expect, or if you can't, telling them why