Steven Gilbert

Steven Gilbert

For over 30 years, Steven Gilbert conducted thousands of emergency ambulance investigations for the NYC Emergency Medical Service and then for the NYC Fire Department after EMS and the fire department merged. He became director of the investigative unit in the mid-1980s and retired in 2011.

While almost anyone can take a complaint, there is much more to it than just writing down a person's name, address, the location of the incident, and summing up the allegation in a few sentences.