ZOLL Medical Corporation, a manufacturer of medical devices and related software solutions, is one of only four companies to receive the Omega NorthFace ScoreBoard AwardSM for the ninth consecutive year for excellence in customer satisfaction.
Now in its 10th year, the award is presented annually by the Omega Management Group Corporation to organizations that, as rated solely by their own customers, achieved excellence in customer service and support during the prior calendar year.
ZOLL has qualified for the award nine times for its technical support, and was also honored for a second consecutive year in the areas of customer service and shipping and delivery. According to Omega, the awards in each category "demonstrate an ongoing commitment to building profitable, long-term customer loyalty by exceeding customer expectations."
"Since 2000, ZOLL's customer satisfaction levels for technical support and customer service have consistently remained high," said Jonathan A. Rennert, President of ZOLL. "This type of consistency year after year clearly demonstrates the importance we place on customer service as we develop products that help advance the practices of resuscitation and critical care."
"Due to its unique 'customer-only vote' criteria, the NorthFace ScoreBoard Award has been viewed from its inception as the only objective benchmark for excellence in customer service," said John Alexander Maraganis, President and CEO of Omega. "In 2009, more than 200 projects, many international in scope, were judged from 58 companies based in the U.S. and abroad. The majority of companies are repeat recipients, which shows that, despite the tough economy, implementing a Customer Experience Management strategy is a reliable, proven way to achieve business success."
To qualify organizations for the award, Omega's methodology measures customer satisfaction and loyalty levels on a 5-point scale four times during the year. NorthFace ScoreBoard Award recipients are companies who, based solely on survey responses from their own customers, achieved a 4.0 or above out of a possible 5.0.
Since 1984, the Omega Management Group Corp. has been a recognized expert in developing and implementing customer and employee experience management strategy (CEM) programs that lead to increased product and service revenue and profits. Services include customer and employee surveys, employee incentive programs, benchmark research and analysis, consulting, key account retention strategies, win-back strategies; and marketing of customer satisfaction results to stakeholders and the marketplace.
About ZOLL Medical Corporation
ZOLL Medical Corporation develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, fluid resuscitation, and therapeutic temperature management, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and critical care. A NASDAQ Global Select company and a Forbes 100 Most Trustworthy Company for the past three years, ZOLL develops and manufactures its products in the United States, in California, Colorado, Illinois, Massachusetts, Pennsylvania, and Rhode Island. More than 400 direct sales and service representatives, 1,100 business partners, and 200 independent representatives serve our customers in over 140 countries around the globe.