February 3, 2012
HUDSON, WI—Camden First Aid Association has chosen EMS Manager, an online workforce management solution from Aladtec, to manage their employee scheduling. After years of countless phone calls, bottles of Wite-Out and unfilled shifts, Camden First Aid decided it was time to look for better ways to schedule their staff.
The idea to switch from a desk calendar to an online employee schedule became apparent when the calendar became impossible to read. Brian Wright, EMT-I, an administrator for Camden First Aid's EMS Manager system, remembers, "Before EMS Manager, we did everything on a big desk calender which would eventually be covered in Wite-Out. We spent too much time making phone calls, e-mailing or stopping people in the hallway. We decided to look into online employee scheduling because we could not afford the time we were wasting just trying to get
in touch with members. When I called people, they were either at their full-time job, at a family function or simply could not talk ... then they would forget to call me back."
As public safety agencies are asked to do more with less, emergency services are faced with increasingly complicated schedules combining full-time, part-time and volunteer members. Agencies like the Camden First Aid Association are looking to web-based solutions like EMS Manager to reduce costs, save time and improve communication. An online employee schedule and database affords its users 24/7 access to scheduling and employee data anywhere on any device with an Internet connection including smartphones and tablets.
"With online scheduling, membership now looks at the schedule at their convenience. It gives everyone the chance to look at the schedule at any time of day from a computer or smartphone and by doing that, members actually take the time to sign up for shifts. Since switching to EMS Manager I have not had to pick up the phone except for a few last minute sick calls," said Wright. Wright, who would often come into the station on his off-days to work on the schedule, is now pleased to say that the "schedule pretty much fills itself. Before EMS Manager, I would spend over 40 hours trying to track people down. Now I only spend about 10 hours a week."
Other than scheduling, EMS Manager's other features help Camden First Aid stay organized. After only three months of usage, they are making more use of EMS Manager than anticipated. Said Wright, "The member database is a great tool to track certifications and some of the staff has already started using the included forum for internal discussions. I love the built-in reports because it makes it so easy for me to find out who is signing up for our per-diem and volunteer shifts and who is not. I wish we had this system years ago."
Camden First Aid Association is a private, non-profit ambulance company that provides 9-1-1 coverage for the Maine towns of Camden, Rockport, Hope and Lincolnville, totalling a population of 12,000. They offer transport between health care facilities, including Pen Bay Medical Center and Maine Medical Center. For more information, visit www.camdenfirstaid.org.
About Aladtec, Inc.
Aladtec, Inc. is a provider of web-based software solutions for employee scheduling and workforce management applications. The company's flagship products, EMS Manager and FIRE Manager, are leaders in the public safety sector and together serve more than 750 EMS and fire departments, and more than 45,000 employees. Aladtec is headquartered in Hudson, WI. For more information, visit www.aladtec.com.