City of Memphis Re-ups with Digitech
Briarcliff Manor, NY – January 31, 2013 – Earlier this month, the City of Memphis Division of Fire Services quietly renewed its contract with Digitech Computer, Inc. for the provision of EMS billing services. Under the terms of the contract extension, Digitech will continue to process ambulance transport claims for the approximately 80,000 annual trips undertaken by the EMS Division of the Fire Service for one year, with an option for the City to extend the contract an additional year.
Within one year after signing the 2010 contract for the provision of EMS Billing Services and the implementation of a completely new field data collection system overseen by Digitech, the City of Memphis had already seen a dramatic $2.5M increase in revenue from collections. Not only that, but the City’s EMS personnel had come to believe that the new system was contributing to improved levels of care for patients.
Michael T. Mannion, VP of Finance for Digitech, attributes the increase in ambulance reimbursement revenue to several key factors. “We did what we always do, which is to change the payer mix by finding more insurance and turn most claims into invoices within 24 hours of receiving them.” In addition, an analysis of the surrounding area and prevailing national trends indicated that a rate increase was in order for Memphis.
The initial jump in collections during the first year of the contract has continued into the second and third years. In 2011, the first full fiscal year after Digitech took over EMS billing, collections increased 18% over fiscal 2010, and in fiscal 2012 collections again increased – this time by almost 25%.
“Digitech’s technology has given the EMS Division of Memphis Fire Services an edge that they did not know was possible. We’ve moved their ambulance claims processing into the 21st Century,” stated Mark Schiowitz, President and CEO of Digitech. In addition to better data collection in the field through the implementation of the ImageTrend Field Bridge system, Digitech’s deep reporting capability and realtime dashboards give EMS administrators at Memphis an unparalleled view of the activities and status of their operations.
“We couldn’t be happier with Digitech," says Gary Ludwig, Deputy Fire Chief for EMS at Memphis Fire Services. “Completely aside from the increase in collections, the people at Digitech have been very responsive whenever any type of issue has arisen, and have implemented custom features and specialized reports whenever we asked for them. There’s no question that the partnership has led to better care for our patients and better standards of care across our department.”
About Deputy Fire Chief Gary Ludwig
Chief Ludwig currently serves as a Deputy Fire Chief with the Memphis Fire Department. He manages one of the largest and busiest EMS systems in the country with approximately 110,000 EMS runs and 80,000 transports each year. Chief Ludwig has over 34 years of fire, rescue, and EMS experience. In addition to being a highly-regarded speaker and writer on EMS issues, he currently serves as Chair of the EMS Section for the International Association of Fire Chiefs.
About Digitech Computer, Inc.
Digitech Computer, Inc. has been providing advanced ambulance dispatching and EMS billing software and services to the medical transportation industry since 1984. Digitech's highly trained EMS billing services team relieves the end-user of day-to-day ambulance billing providing more freedom to run their business. The Digitech team includes veterans of the ambulance industry, technical experts, software developers, and billing service professionals. Digitech offers a rich blend of proprietary software technology and EMS billing services with a flexible approach that adapts products to suit the unique needs of its clients.