Smart911 allows citizens to enter information through a secure website that they want to make available to 9-1-1 operators in the event they call 9-1-1. When they call 9-1-1 the data automatically displays on the call takers work station and is also made available to police, fire and EMS in the field helping them respond more quickly and effectively. It works seamlessly in today’s infrastructure as well as future next-generation solutions.
Real world use cases:
With Smart911, the 9-1-1 operator can see a high quality photo of the missing child, issue an Amber Alert and forward the photo to field officers immediately after the call. A map of the child's last known location is included.
Confused or disabled caller
With Smart911, the 9-1-1 operator can view the medical profile of a confused or disabled caller. If an Alzheimer's sufferer cannot remember his/her home address or an Asthma sufferer is unable to speak, the 9-1-1 center will still be able to effectively dispatch help.
Deaf or hard-of-hearing caller
Over 20 million Americans are hard-of-hearing. For these people and anyone else who may have trouble communicating with a 9-1-1 dispatcher over the phone, Smart911 offers an innovative way to both preload data and communicate via SMS.
With Smart911, anytime you dial 9-1-1 the operator will see your name, allergy, and current location on-screen. Even if you're unable to speak, EMS will be dispatched to your location with an EpiPen in hand.