Customer Service

In Your Face

The second edition of People Care by Thom Dick is now available. Order at EMSWorld.com/peoplecare . Ernie Bitmann lives by himself, and spends his days in a wheelchair. His home is a low-rent, street-level apartment. Ernie survived a stroke a couple of years ago, the residual effects of which make it impossible for him to manage many of the things we all take for granted: his grocery shopping, his house-cleaning, his personal hygiene and even the answers to your simplest questions...
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In Your Face

We are not here to deliver emergency medical justice

Article • June 1st, 2013
Things Your System Should Deliver

What is reasonable to expect from a community’s EMS, and how should we measure it?

Article • June 1st, 2013
Conquer the ‘Us vs. Them’ Mind-Set

Keep your focus on your medicine

Article • May 1st, 2013
Lesser Souls

Caring for fat people

Article • April 1st, 2013
Pure Pretense

Are your engine company medics just for show?

Article • March 1st, 2013
Emergency Social Services

Did somebody change our name?

Article • February 1st, 2013
Advocating Pain Management

Be passionate, persuasive, persistent and polite. And never give up

Article • January 1st, 2013
Bending Rules

There are many ways to save lives

Article • December 1st, 2012
How to Respond to Complaints

While almost anyone can take a complaint, there is much more to it than just writing down a person's name, address, the location of the incident, and summing up the allegation in a few sentences.

Article • November 1st, 2012
Quality Corner: How Do You Get Quality Customer Feedback?

Developing personal relationships is still the most effective way to improve interagency relationships, resolve problems and improve customer service

Article • October 26th, 2012
Stories from the Streets: Repeat Visitor

Street folks know the buzzwords chest pain, difficulty breathing and suicidal work much better than alone, tired, hopeless and cold

Article • October 12th, 2012
Take Notice of Nice

If a patient’s a pleasure, tell them so

Article • September 1st, 2012
Man's Best Friend

What should you know about patients’ service animals?

Article • September 1st, 2012
Taxi Calls

Do we underestimate transports home?

Article • June 1st, 2012
The People Business

Improving someone's quality of life is the greatest gift you can give, and separates excellent EMS providers from others

Article • May 11th, 2012

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Customer Service

In Your Face

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