Customer Service

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  • Fire Department Program Helps Prevent Illness and Injury
    Fire Department Program Helps Prevent Illness and Injury

    The FDCARES program involves direct interaction by the fire department with members of the community before they need to call 9-1-1.

    Article • April 27th, 2012

  • Little People

    Are we disrespecting the best caregivers of all?

    Article • April 1st, 2012

  • Seeing Is Believing
    Seeing Is Believing

    It’s not always busy where I work. Let me rephrase that: I’m rarely busy, at least not in the conventional paramedic sense of busy-ness.

    Article • March 1st, 2012

  • EMS Revisited: Professional Etiquette
    EMS Revisited: Professional Etiquette

    Professional etiquette is more than just making nice. It’s how you show your respect for people. And to show it, you have to mean it.

    Article • February 17th, 2012

  • EMS Revisited: Customer Care Part 9
    EMS Revisited: Customer Care Part 9

    What do you do when you have been considerate and respectful and the customer simply will not listen?

    Article • February 9th, 2012

  • Small Talk

    What do you do when the conversation dries up in the back of the rig?

    Article • February 1st, 2012

  • EMS Revisited: Customer Care Part 8
    EMS Revisited: Customer Care Part 8

    When it comes to implementing changes in relation to customer service, you have to motivate your employees to share your vision.

    Article • January 12th, 2012

  • Patient Transfer Delays
    Patient Transfer Delays

    Tips for handling challenges associated with transferring care of a patient at a busy emergency room.

    Article • January 6th, 2012

  • EMS Revisited: Customer Care Part 7
    EMS Revisited: Customer Care Part 7

    Looking and acting professional are vital when it comes to creating a positive impression of you and your agency.

    Article • January 6th, 2012

  • EMS Revisited: Customer Care Part 6
    EMS Revisited: Customer Care Part 6

    Are you a professional driver?

    Article • December 8th, 2011

  • The Help He Needed

    For some patients, a little kindness goes a long way.

    Article • November 21st, 2011

  • EMS Revisited: Customer Care Part 5
    EMS Revisited: Customer Care Part 5

    Why do so many responders dislike nursing home calls? The reasons are varied and many.

    Article • November 11th, 2011

  • Promoting Your Agency on a Budget
    Promoting Your Agency on a Budget

    It pays to have the community on your side

    Article • November 3rd, 2011

  • EMS Revisited: Customer Care Part 4

    When conducting a patient interview, remember that privacy is key to soliciting information

    Article • August 5th, 2011

  • Enablement
    Enablement

    Matching patients to resources is an important part of EMS care

    Article • July 23rd, 2011

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