Customer Service

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  • Socialized Medicine

    Comprehensive care requires a smile.

    Article • March 20th, 2014

  • Ten Rules for EMS Newbies

    Want to excel in your new field? Try these strategies

    Article • March 5th, 2014

  • A New Face of Improvement

    How the theories of the Institute for Healthcare Improvement are affecting patient care and EMS

    Article • February 5th, 2014

  • Informed Dissent

    What can EMS learn from how hospitals treat patients?

    Article • January 1st, 2014

  • Perception

    What is essential in EMS can be invisible to the untrained eye

    Article • January 1st, 2014

  • Stories from the Streets: Working at Home

    The value of those who know our patients best

    Article • December 20th, 2013

  • Lost in Translation

    What happens when patients don’t speak English?

    Article • December 1st, 2013

  • Fragile Load

    An elderly patient in pain must be handled with care

    Article • December 1st, 2013

  • Breath Wish

    Blood clots complicate a broken ankle.

    Article • November 1st, 2013

  • Give a Little; Get a Little

    Improving your patient care connections

    Article • November 1st, 2013

  • ICARE Revisited

    The ICARE concept of a shared set of values among EMS providers has continued to grow.

    Article • October 18th, 2013

  • Sentimental Journey Program Helps Grant Last Wishes

    Providing a 'Sentimental Journey' for a dying patient could be one of the most rewarding calls you’ll ever run.

    Article • September 26th, 2013

  • Book Review: People Care 2nd Edition

    A compelling collection of stories, insights and real world experiences on how to provide outstanding response, assessment, care, transport and compassion.

    Article • September 16th, 2013

  • How to Become Patient-Centric

    Why you need to hard-wire the “soft” stuff

    Article • September 1st, 2013

  • Apologies

    Do we have to tolerate disrespect from the public?

    Article • September 1st, 2013

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