Customer Service

Conquer the ‘Us vs. Them’ Mind-Set
Mike Smith is a featured speaker at EMS World Expo 2013, September 8–12, in Las Vegas, NV. For more information, visit EMSWorldExpo.com . During my travels, I happened to cross paths with an old-dog EMSer I’ve known for close to 25 years, a senior medic for an urban provider that runs most all its calls in a tough inner-city environment. In serious catch-up mode, we worked our way through family, health and work updates. Information was moving back and forth quickly to say the least...
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  • Conquer the ‘Us vs. Them’ Mind-Set

    Keep your focus on your medicine

    Article • May 1st, 2013

  • Lesser Souls

    Caring for fat people

    Article • April 1st, 2013

  • Pure Pretense
    Pure Pretense

    Are your engine company medics just for show?

    Article • March 1st, 2013

  • Emergency Social Services

    Did somebody change our name?

    Article • February 1st, 2013

  • Advocating Pain Management
    Advocating Pain Management

    Be passionate, persuasive, persistent and polite. And never give up

    Article • January 1st, 2013

  • Bending Rules

    There are many ways to save lives

    Article • December 1st, 2012

  • How to Respond to Complaints
    How to Respond to Complaints

    While almost anyone can take a complaint, there is much more to it than just writing down a person's name, address, the location of the incident, and summing up the allegation in a few sentences.

    Article • November 1st, 2012

  • Quality Corner: How Do You Get Quality Customer Feedback?
    Quality Corner: How Do You Get Quality Customer Feedback?

    Developing personal relationships is still the most effective way to improve interagency relationships, resolve problems and improve customer service

    Article • October 26th, 2012

  • Stories from the Streets: Repeat Visitor
    Stories from the Streets: Repeat Visitor

    Street folks know the buzzwords chest pain, difficulty breathing and suicidal work much better than alone, tired, hopeless and cold

    Article • October 12th, 2012

  • Take Notice of Nice
    Take Notice of Nice

    If a patient’s a pleasure, tell them so

    Article • September 1st, 2012

  • Man's Best Friend
    Man's Best Friend

    What should you know about patients’ service animals?

    Article • September 1st, 2012

  • Taxi Calls
    Taxi Calls

    Do we underestimate transports home?

    Article • June 1st, 2012

  • The People Business
    The People Business

    Improving someone's quality of life is the greatest gift you can give, and separates excellent EMS providers from others

    Article • May 11th, 2012

  • Loud Music

    Our transfer calls can define us

    Article • May 1st, 2012

  • Who You Callin’ Community Paramedics?
    Who You Callin’ Community Paramedics?

    The term can mean a few different things—and Maine is willing to embrace them

    Article • May 1st, 2012

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