Customer Service

  • Apologies

    Do we have to tolerate disrespect from the public?

    Article • September 1st, 2013

  • Out of Service

    Serving people vs. the other way around.

    Article • July 1st, 2013

  • Things Your System Should Deliver

    What is reasonable to expect from a community’s EMS, and how should we measure it?

    Article • June 1st, 2013

  • In Your Face

    We are not here to deliver emergency medical justice

    Article • June 1st, 2013

  • Conquer the ‘Us vs. Them’ Mind-Set

    Keep your focus on your medicine

    Article • May 1st, 2013

  • Lesser Souls

    Caring for fat people

    Article • April 1st, 2013

  • Pure Pretense

    Are your engine company medics just for show?

    Article • March 1st, 2013

  • Emergency Social Services

    Did somebody change our name?

    Article • February 1st, 2013

  • Advocating Pain Management

    Be passionate, persuasive, persistent and polite. And never give up

    Article • January 1st, 2013

  • Bending Rules

    There are many ways to save lives

    Article • December 1st, 2012

  • How to Respond to Complaints

    While almost anyone can take a complaint, there is much more to it than just writing down a person's name, address, the location of the incident, and summing up the allegation in a few sentences.

    Article • November 1st, 2012

  • Quality Corner: How Do You Get Quality Customer Feedback?

    Developing personal relationships is still the most effective way to improve interagency relationships, resolve problems and improve customer service

    Article • October 26th, 2012

  • Stories from the Streets: Repeat Visitor

    Street folks know the buzzwords chest pain, difficulty breathing and suicidal work much better than alone, tired, hopeless and cold

    Article • October 12th, 2012

  • Take Notice of Nice

    If a patient’s a pleasure, tell them so

    Article • September 1st, 2012

  • Man's Best Friend

    What should you know about patients’ service animals?

    Article • September 1st, 2012