Customer Service

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  • EMS Revisited: Customer Care Part 4

    When conducting a patient interview, remember that privacy is key to soliciting information

    Article • August 5th, 2011

  • Enablement
    Enablement

    Matching patients to resources is an important part of EMS care

    Article • July 23rd, 2011

  • EMS Revisited: Customer Care Part 3

    It's important to let your patients know what you are doing and why. Taking the time to explain procedures can greatly reduce their anxiety.

    Article • June 30th, 2011

  • EMS Revisited: Customer Care Part 2

    Have you ever heard the expression "you only get one chance to make a first impression"? How you approach your patient can have a big impact on how they view your care.

    Article • May 31st, 2011

  • EMS Revisited: Customer Care Part 1

    Good service means leaving your customers satisfied, and that means giving them what they expect, or if you can't, telling them why

    Article • May 19th, 2011

  • Fixing the Fear

    Spending some time on the other side of the stretcher helps a medic better understand what his patients go through.

    Article • February 14th, 2011

  • 'Fessing Up
    'Fessing Up

    What do you do when you know patients are getting care they don't need and can't afford?

    Article • December 1st, 2010

  • Measure Hunting

    Breaching the barriers to patient-friendly design in EMS

    Article • December 1st, 2010

  • Candle Power

    You won't eliminate the darkness, but you can make lives a little brighter

    Article • December 1st, 2010

  • Uneasy Rider

    An injured bicyclist insists his bike come with him—what's a crew to do?

    Article • November 1st, 2010

  • True Emergencies

    Your patient's call may not be as frivolous as you think

    Article • October 1st, 2010

  • Regulars

    EMS providers must accept their patients' emergencies are just that

    Article • September 1st, 2010

  • Making a Difference Through Customer Service Excellence: Part 2

    Do not underestimate the impact your behavior has on your patients

    Article • August 26th, 2010

  • Making a Difference Through Customer Service Excellence: Part 1

    We treat individuals and their needs at the time of crisis, but that is only part of our responsibility as EMS providers.

    Article • August 5th, 2010

  • Precursor to Kindness

    EMS providers need to embrace all patients--warts 'n all

    Article • July 1st, 2010

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