Customer Service

  • Taxi Calls

    Do we underestimate transports home?

    Article • June 1st, 2012

  • Loud Music

    Our transfer calls can define us

    Article • May 1st, 2012

  • Who You Callin’ Community Paramedics?

    The term can mean a few different things—and Maine is willing to embrace them

    Article • May 1st, 2012

  • Fire Department Program Helps Prevent Illness and Injury

    The FDCARES program involves direct interaction by the fire department with members of the community before they need to call 9-1-1.

    Article • April 27th, 2012

  • Little People

    Are we disrespecting the best caregivers of all?

    Article • April 1st, 2012

  • Seeing Is Believing

    It’s not always busy where I work. Let me rephrase that: I’m rarely busy, at least not in the conventional paramedic sense of busy-ness.

    Article • March 1st, 2012

  • EMS Revisited: Professional Etiquette

    Professional etiquette is more than just making nice. It’s how you show your respect for people. And to show it, you have to mean it.

    Article • February 17th, 2012

  • EMS Revisited: Customer Care Part 9

    What do you do when you have been considerate and respectful and the customer simply will not listen?

    Article • February 9th, 2012

  • Small Talk

    What do you do when the conversation dries up in the back of the rig?

    Article • February 1st, 2012

  • EMS Revisited: Customer Care Part 8

    When it comes to implementing changes in relation to customer service, you have to motivate your employees to share your vision.

    Article • January 12th, 2012

  • Patient Transfer Delays

    Tips for handling challenges associated with transferring care of a patient at a busy emergency room.

    Article • January 6th, 2012

  • EMS Revisited: Customer Care Part 7

    Looking and acting professional are vital when it comes to creating a positive impression of you and your agency.

    Article • January 6th, 2012

  • EMS Revisited: Customer Care Part 6

    Are you a professional driver?

    Article • December 8th, 2011

  • The Help He Needed

    For some patients, a little kindness goes a long way.

    Article • November 21st, 2011

  • EMS Revisited: Customer Care Part 5

    Why do so many responders dislike nursing home calls? The reasons are varied and many.

    Article • November 11th, 2011