Customizable and Reliable Billing Services


Customizable and Reliable Billing Services

Article Jul 10, 2012

After utilizing Digitech’s Ambulance Commander for in-house billing for 9 years, Randy Breton says that Physicians Transport Service in Herndon, VA, was having a difficult time maintaining quality billing staff and establishing a good return. It was time for a change, and Digitech’s billing services proved to be the solution the COO was looking for.

The cost savings have been substantial, reducing the billing staff from 14 people to four who transport records and handle electronic patient care reporting. The biggest risk, Breton explains, was loss of control over billing and the ability to intervene if the group’s cash flow would drop. The decision to move billing out-of-house took over a year.

“Having Digitech do our billing is much more than the simple billing process off our shoulders,” he says. “It has increased our productivity and in comparing the same number/types of trips and payer mix we have found an increased income of greater than 7% over the first year.”

He explains that Ambulance Commander integrates the service’s electronic patient reporting with billing and dispatch, so information such as demographics, medical history, etc., is pushed to ambulances quickly. Physicians Transport Service has shortened the time from dispatch to billing by 75% since utilizing Digitech's services, Breton explains.

Digitech’s technology allows patient information gathered in the field or hospital to be cross-referenced against national databases as well, to identify potential insurance coverage that may have normally been missed.

The company explains that customers can use report writers to create custom reports whenever they desire, to view and analyze data. Breton appreciates Digitech’s listening skills. “They develop new features all the time to make our work easier,” he says. “We have more than 10 years with Digitech and have not found any reason to even look at another system.”


Baltimore City Council has fielded complaints about 9-1-1 callers being on hold during serious emergencies caused by understaffed dispatch centers and too many non-emergency calls.
The small, military-grade sensor device detects gunshot sounds and sends alerts to police to save more lives in active shooter scenarios.
As one of the top ten most active emergency departments in the nation, Reading Hospital staff felt it was time to prepare for an active shooter event.
Over 100 EMS, fire and police personnel participated in a large-scale active shooter training event at Pechanga Resort & Casino.
Ballistic vests, eye protection and helmets would be purchased using money from a Homeland Security grant and inheritance money from a late citizen.
First responders and hospital staff from Frederick Memorial Hospital prepared for an infectious patient scenario.
Lubbock Fire Rescue purchased five vests for each fire engine and fire truck to be keep its employees prepared for the worst case scenario.
The 50-member Sonoma County Search and Rescue Team received four times the amount of applications after the team deployed for operations during the Santa Rosa wildfires.
Massachusetts's drug laws have not yet added carfentanil, one of the newest synthetic opioids on the market, to its list of illegal drugs, preventing law enforcement from charging drug dealers.
The updated standards will help health care organizations more effectively plan for disasters and coordinate with federal, state, tribal, regional and local emergency preparedness systems.
Hazmat teams, paramedics, and firefighters participated in a chemical leak simulation caused by a vehicle collision with students acting as victims.
Operation Inshore Slam simulated a terrorist attack for a multi-agency training course to prepare for potential terrorism incidents.
Sayfullo Saipov, described by officials as a terrorist, plowed through a crowded bike path in Lower Manhattan, killing eight people and wounding 11 others.
The airlines’ technique for preventing distractions can benefit emergency services too.
In the wake of major hurricanes, EMS providers play an important role in response and recovery.