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Priority Dispatch and PulsePoint Partner on AED Geolocation Plan


SALT LAKE CITY, UT—Emergency medical dispatchers across North America can now quickly direct 9-1-1 callers during time-critical cardiac emergencies to the closest automated external defibrillator (AED), thanks to the implementation of an AED geolocation plan by Priority Dispatch and the PulsePoint Foundation.

The partnership between Priority Dispatch and PulsePoint allows 9-1-1 dispatchers to inform callers of the location of AEDs while using existing medical dispatch protocols within Priority Dispatch’s ProQA® software, with no changes to workflow—saving critical time during life-threatening emergencies.

Each year in the U.S., there are approximately 360,000 EMS-assessed cardiac arrests outside of a hospital and on average, less than 10 percent of victims survive. The keys to survival are early recognition, early CPR and early defibrillation. Action taken by bystanders prior to the arrival of EMS results in victims being 2-3 times more likely to survive. 

Anyone can add an AED location to the public registry by downloading the PulsePoint AED app or by visiting The AEDs are vetted by local authorities before they are shared with dispatchers or users of PulsePoint Respond, the companion app to PulsePoint AED.

The partnership means dispatchers can now tell the caller the exact location of the AED—rather than ask if there’s a known AED nearby, as they had to in the past.

One of the early adopters of the protocol and technology is the Manatee County, Fla., Emergency Communications Center.

“The combination of ProQA and PulsePoint puts our dispatchers in a great position to guide bystander response to sudden cardiac arrest,” said Josh Ingle, administrative specialist with Manatee County’s ECC. “This really empowers our dispatchers and citizens to make a difference.” 

A special free webinar will detail the integration and its benefits to public safety.

  • Webinar: How 9-1-1 dispatchers can save time and lives via the ProQA/PulsePoint integration
  • Tuesday, June 23 at 12 p.m. ET/9 a.m. PT
  • Hosted by Priority Dispatch in collaboration with PulsePoint Foundation
  • Speakers include Josh Ingle, Administrative Specialist with the Emergency Communications Center in Manatee County, Fla., Richard Price, president of the California-based 501(c)(3) nonprofit PulsePoint Foundation and Alicia Simper, Sales Operations Manager with Priority Dispatch.

Click here for more information and to register for the webinar.

“With PulsePoint’s global AED registry and integration with Priority Dispatch’s industry leading call-taking software, ProQA, dispatchers can now direct callers to nearby defibrillators, listed in order of their proximity to the victim, which will save precious time and lives,” said Ron McDaniel, Priority Dispatch president. “This collaboration can improve SCA survival in communities across North America.”

“This integration is available today to any organization that uses ProQA,” said Richard Price, PulsePoint president. “There is never a charge to use any aspect of the PulsePoint AED registry. PulsePoint is a public, non-profit organization providing the app and hosted AED registry as part of its core mission to improve cardiac arrest survival.”

PulsePoint is a 501(c)(3) public non-profit foundation based in the San Francisco Bay Area. Through the use of location-aware mobile devices, PulsePoint is building applications that work with local public safety agencies to improve communications with citizens and professional emergency responders, increase civic engagement and encourage the community to help reduce the millions of annual deaths from sudden cardiac arrest. Learn more at The free app is available for download on the App Store and Google Play.

Disclaimer: The views, thoughts, and opinions expressed in the press release above belong solely to the company/vendor/author and do not necessarily reflect those of EMS World or HMP.

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