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Survey: Responders Fear Repercussions for Counseling Needs

PHOENIX, Sept. 11, 2019 – University of Phoenix announced findings from their third annual first responders survey regarding perceptions about mental health. The online survey conducted by The Harris Poll on behalf of the University finds that first responders continue to believe mental health is as important as physical health (87 percent). However, despite a societal focus on mental health, first responders still face perception barriers in the workplace that could prevent them from seeking professional counseling.

According to the University of Phoenix online survey, more than half of first responders (57 percent) feel that there would be repercussions on the job for seeking professional counseling. This represents a 10 percent increase over research conducted in 2018, where 47 percent felt there were repercussions. Perhaps more concerning is that 70 percent of first responders believe those who seek counseling will get better, compared to the 84 percent who believed counseling helped, in 2018.

“Despite efforts in the media and the mental health field to normalize mental wellness, the survey results show there is still much work to be done to support first responders, especially in the workplace,” said Sam Dutton, PhD, LCSW, program director for University of Phoenix Social Work. “Most of us realize how essential our first responders are in protecting our communities. We must also appreciate how their work on the frontlines of traumatic situations can take a toll on their mental health and wellbeing. On the job and in the mental health field, we need to provide a safe space where first responders can discuss mental health confidentially and without judgment or repercussions.”

The survey suggests that many first responders do not feel that work is a safe place to discuss mental health. Among the 57 percent who feel there are repercussions for seeking counseling, 48 percent feel they would receive different treatment from supervisors and 35 percent think they would be perceived as weak by colleagues/peers.

Some who felt there were repercussions for seeking professional help cited career-limiting consequences. Among the top job repercussions perceived by first responders, 46 percent cited a change in job assignment and 37 percent believe they would be passed over for a promotion. Some of the repercussions cited were more dire, with 23 percent responding they may be demoted and 17 percent believing they could be fired.  

“Whether on the job repercussions are perception or reality, we must ensure first responders can  seek help without fear of jeopardizing their livelihood,” said Dutton. “That starts with supervisors having open and honest conversations about mental wellness and building a culture where it is okay to not be okay. One of the statistics that remained consistent in our survey is that first responders are encouraged to seek counseling when others share their experience.”

The survey found that first responders may be more open to getting help if those around them are willing to discuss mental health. If a leader in their organization spoke about their own experience, 71 percent say they would be encouraged to seek professional counseling. Peers have an even greater influence, with 83 percent of first responders saying if a close colleague, friend or family member spoke up, they would be encouraged to seek help for themselves.

Still, some first responders may not know where to go for help or feel they lack the financial means to seek professional help. Among those who never sought professional counseling, 21 percent cited not being able to afford it while 19 percent said they didn’t know where to go.  

University of Phoenix provides mental health resources to students, alumni and the community including first responders. The University has an alliance with Give an Hour, a national non-profit that provides free, confidential mental health care and support to first responders, service members, veterans, and their families as well as other at-risk populations. Give an Hour harnesses the generosity of more than 7,000 mental health professionals who volunteer their time and expertise. University of Phoenix also operates six counseling centers in five states (Ariz., Calif., Colo., Nev., and Utah) that offer free services to anyone in the community, including first responders.

“First responders are often seen as heroes to their community, and rightly so, as they put their lives on the line serving others. The label hero comes with its own set of pressures as heroes never complain or show weakness,” said Dutton. “We must ensure our first responders know it is not a sign of weakness to get help. That means all of us must continue to push the conversation to normalize mental health for all.”

To learn more about Give an Hour, visit For more information on the counseling center, or to set up an appointment, visit 

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