Amy Yang decided as a child that she wanted to be a paramedic after she saw how health care professionals treated her uncle with kindness and compassion when he was ill.
Yang shows that same caring and compassion as a mobile health care medic for MedStar as she works with patients to help prevent visits to the emergency room and hospital stays.
As the COVID-19 pandemic took hold, Yang never wavered in her efforts to help her patients and other MedStar co-workers as she delivered over 150 food boxes to people in need and helped with drive-through and in-home COVID-19 testing.
“Everyone at MedStar and her patients think of Amy as their best friend,” said Matt Zavadsky, chief strategic integration officer for MedStar.
Zavadsky nominated Yang for recognition in the Star-Telegram’s Hometown Heroes series. Hometown Heroes is sponsored by Lockheed Martin, which is providing $1,000 each to the 28 people selected by the Star-Telegram to be featured in the weekly series.
Yang began her career as a paramedic 13 years ago. Now she works for MedStar’s Mobile Integrated Healthcare team, which was established in 2009 to help patients who went to the hospital frequently for problems that can be prevented.
The team works with patients in their homes and educates them about medications, eating habits and other ways to improve their health.
The team also helps patients find primary care doctors and transportation to medical appointments.
MedStar provides emergency and nonemergency ambulance services to 15 cities in Tarrant County. The cities include Fort Worth, Blue Mound, Burleson, Edgecliff Village, Forest Hill, Haltom City, River Oaks and Saginaw. MedStar responds to over 145,000 emergency calls a year with a fleet of 65 ambulances.
Brandon Pate, who supervises Yang, said he is impressed by her selfless attitude and how the people she cares for look forward to her visits.
“Amy is always looking for opportunities to serve others,” Pate said.
“I’ve observed how she interacts with her patients. She makes them feel like they are the most important person in the world. It brightens their day,” he said.
Caren Horton, who is diabetic, said before Yang came for weekly visits, she had no information about how to properly take her medications or how to handle the daily insulin injections.
“She rocks,” Horton said.
She described Yang as caring and cheerful and said she always wants to make sure Horton is taking her medications and eating properly.
“When I left the hospital, I wasn’t given any information other than a piece of paper that I didn’t understand,” Horton said.
Horton said Yang makes sure she sticks to a routine when it comes to taking her medications and developing healthy eating habits.
“I feel like I’m more independent. I’m managing my life. I would try to Google everything. Amy jumped right in. She doesn’t let me slack off,” Horton said.
When Yang isn’t working or volunteering, she takes care of her five cats, and enjoys spending time with family and friends.
“I don’t really have any hobbies. I don’t bowl, and I’m not into sports. Maybe I should take up knitting,” she joked.
Yang said she looks for gaps in people’s health care such as a lack of transportation to medical appointments or prescriptions they can’t afford.
“Now, I get to see how they’ve improved. I see the smile on their faces,” she said.