Answering 9-1-1 Calls from Home: How Alexandria Did It

The city of Alexandria (Va.) has successfully deployed home-based 9-1-1 services during the COVID-19 pandemic, making it the first jurisdiction in the United States to do so. This innovative move permits the city to seamlessly maintain 9-1-1 services while ensuring the health and availability of its public safety telecommunicators during the crisis, no matter where they may be.