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Comms Company Makes Push-to-Talk Service Free to First Responders


August 12—Zello, a push-to-talk service, has announced that its solution is now available at no cost to first responders, eliminating common challenges related to budget, inter-agency communication and radio coverage. The new offering is for non-profit based EMS workers, paramedics, firefighters, police, volunteer groups and more. The company made the announcement at the 85th Annual APCO Conference, continuing its contribution for reducing barriers when saving lives. 

“Our mission at Zello is to enable the power of the human voice, and first responders know better than anyone how crucial it is to have instant communication across teams and jurisdictions,” said Bill Moore, CEO of Zello. “The free version of Zello has been an essential tool for saving lives, and now the managed version is available without any hurdles to public safety organizations.” 

“Zello has greatly improved team communications during critical situations within just the first month of use,” said Steve Castellano, IT Leader/Systems Technician with Delaware County Emergency Services, a ‘Free for First Responders’ beta customer. “Without the app, we would have faced major challenges being able to coordinate people outside of radio coverage, and every minute counts in situations like these. Zello has given us a lifeline to extend our capabilities and organize our teams better than ever before.”

Zello connects people around the world using live voice. Firefighters, EMS personnel, police, 911 dispatchers, search and rescue teams and others use Zello in both emergency situations and on a routine basis to overcome the many challenges associated with expensive, legacy radio technology. With this announcement, even more groups on the front lines of emergencies will be able to use their everyday work or personal phones and devices to gain access to encrypted communication that, unlike radio, works between jurisdictions and allows for an expansive live communication range. Zello’s service provides unlimited capacity to communicate securely across multiple responding units, even when experiencing the common first-responder challenge of deploying outside a usual service area. 

Offering Zello’s solution to first responders for free addresses the budget constraints non-profit first responder organizations face. While first responders have been able to use the free version of Zello, the enterprise-level version comes with a centralized, browser-based administration console allowing for organizational control and audit anywhere in the world with internet connection. Additionally, they have access to optional paid features like maps with location history, live location data, real-time traffic data and Google Maps, and the central message archive which allows retrieval of all past messages—crucial in the aftermath of a significant event. 

If your organization is interested in the Zello for First Responders program, visit Zello First Responders to learn more and see if you qualify. 

Disclaimer: The views, thoughts, and opinions expressed in the press release above belong solely to the company/vendor/author and do not necessarily reflect those of EMS World or HMP.

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