Emergency Reporting® (ER), a provider of cloud-based reporting and records management software for Fire and EMS agencies, has expanded its customer support team by adding three new members. The new members will join the support team in offering assistance to ER customers via phone, live chat, email, Zendesk ticket system, and RescueAssist remote support with screen sharing.
The expansion of the support team is in response to a consistently growing customer base.
“Our customers have come to expect stellar support from us, and we are always striving to meet and even exceed those expectations,” said Kim Einan, Customer Success Manager at ER. “Adding new members to our team is one more way to be able to provide excellent support and ensure that it continues to be the fastest, friendliest, and overall best support in the industry.”
ER’s unparalleled U.S.-based phone support with chat and live screen sharing is often lauded by customers as one of the reasons why they selected ER’s fire department records management software, or why they switched from a competing software provider to ER.
“Emergency Reporting has been and continues to be very customer-oriented,” said Mark Mlachak, ER customer and Fire Chief at Painesville City Fire Department in Ohio. “The customer service team has always been great to work with. They return calls and emails and truly make you feel like you and your business count.”
“We’re proud to say that our customer support is a major part of what makes Emergency Reporting so great,” Einan said. “We’re excited to be able to grow our team and continue to help our customers be successful with using our software.”
In addition to providing fast and friendly support to its customers, Einan says that ER is unique in that it provides a wide variety of resources that contribute to customer success, including an extensive Knowledge Base, “Virtual Thursday” training webinars, informative YouTube videos, customized online and on-site training, as well as regional training events.