The buzzword in EMS operations these days is “data,” but how do you transform these mountains of data into useful, actionable information that will lead to system improvements? Have you considered asking your patients what they think of their experience with your agency? Join Brian LaCroix, President, EMS Chief (Ret.) of the high-performing Allina Health EMS system, as he explains best practices for patient surveys as well as how to assess data to improve clinical performance, financial health, operations, and community relationships. This webinar will help you measure what matters, act on what you learn, and help you tell your agency’s story.
Brian LaCroix is recently retired as President and EMS Chief of Allina Health Emergency Medical Services, St. Paul, Minnesota. LaCroix has worked as a volunteer firefighter, emergency medical technician, paramedic, educator, author, peer counselor, manager, and executive officer. LaCroix is a Fellow in the American College of Paramedic Executives, holds a paramedic degree, a bachelor’s degree in business, and has completed post-graduate studies in business administration. LaCroix is also the current President of the National EMS Management Association and serves as the liaison to the Paramedic Chiefs of Canada. In 2017, Allina Health EMS was honored as the EMS Career Service of the Year by EMS World and the National Association of EMTs.
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