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QI Summer School Session 1: Ready, Set, Aim: Remle Crowe, PhD, NREMT & Scott Bourn, RN, FACHE (Accredited)

To receive CE credit for this webinar, you will be required to watch the program in its entirety and complete a program assessment after completion.

Continuing Education
This continuing education activity is approved for 1.0 course hour by EMS World, an organization accredited by the Commission on Accreditation of Pre-Hospital Continuing Education (CAPCE).

QI Summer School by ESO
Get your quality improvement project up and running with QI Summer School! Hosted by Drs. Remle Crowe and Scott Bourn, QI Summer School breaks down the science of improvement over four, easy-to-follow sessions with practical instruction for application. From how to choose an Aim statement suitable for a QI project to zeroing in on the right change for implementation, when it comes to making meaningful change, this series of mini-classes has you covered from A to Z.

Session 1: Ready, Set, Aim
You know you’ve got things that need improving, but where to start? In this session, we’ll start off with a look at the overall framework that will serve as our roadmap on this improvement journey. Then, we’ll get specific about how to create practical aims and avoid pitfalls. We’ll show how national reports and other tools can be leveraged in the development of a strong aim. Co-hosted by EMS World and ESO, this is the first of four sessions; additional sessions can be found at


  • State the three fundamental questions of the IHI Model for Improvement.
  • Understand how to identify an area for quality improvement using data to guide the decision.
  • Describe each element of a SMART aim statement.



Remle Crowe, PhD, NREMT
Research Scientist and Quality Improvement Manager, ESO
Remle Crowe serves as the Research Scientist and Quality Improvement Manager for ESO. Prior to joining ESO, she was a research fellow at the National Registry of EMTs, where she performed investigations related to the health and safety of the EMS workforce while pursuing her PhD in Public Health from The Ohio State University. Dr. Crowe has published several research studies relating to the EMS workforce; her primary research area of interest is burnout among EMS professionals. She initially earned her EMT certification in Mexico City while working as a quality engineer for Ford Motor Company.


Scott Bourn, RN, FACHE
Vice President of Clinical Quality Impact, Securisyn Medical; Senior Quality Consultant, ESO; Co-Director, NAEMSP Quality Safety Course.
Scott Bourn has a rich and diverse background in emergency medical services and nursing, including roles as a field paramedic, emergency department and critical care nurse, EMS system coordinator, director of a university EMS degree program, and a senior clinical executive. He has also published more than 200 articles, columns, and video learning modules, and has delivered lectures throughout North America. His research, writing, and lecture topics focus on defining, measuring, and improving patient outcomes and experiences. 

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