The competition for quality EMS workers is fierce. When employees believe operational and deployment goals, contract obligations, budgets, and a boss’ success are all being achieved on their backs, they disengage, leave, and tell others. Organizations with a competitive edge listen to employees, prioritizing culture and engagement. Engagement is more than high morale and job satisfaction—it is a deep and warm relationship between the employee and the organization. When engagement is high, turnover slows and employees become your best recruiters. This practical presentation explores the connection between operations, culture, engagement, and an EMS agency's ability to find and keep quality people. Using the success of one of the nation’s top EMS agencies, the presentation will demonstrate how to turn frontline employees into your best recruiters.
John Becknell, MA, PhD
John is a consultant, community and organizational psychologist, executive coach, facilitator, retreat leader, teacher, and researcher. He is a partner in the international EMS consulting firm SafeTech Solutions, LLP, and has been involved in emergency services for more than 40 years. He was the founding publisher of Best Practices in Emergency Services, the former editor-in-chief of JEMS and the co-founder of the EMS Leadership Academy. John has served on many national projects and is the author of numerous articles on emergency services administration, management, workforce, resilience, and well-being.
Aarron Reinert, MA
Aarron is a leader, master teacher, and expert in management, leadership, system design, and applied best practices in rural and small-town EMS systems. Aarron has been involved in EMS for more than 25 years and is the executive director of an EMS in central Minnesota. Aarron helps organizations recognize the necessary balance between finance, customer service, employee satisfaction, and community awareness. Aarron’s recognized understanding of current emergency services issues led to him serving on numerous national boards and projects and to an appointment as chairperson of the National EMS Advisory Council (NEMSAC) by the U.S. Secretary of Transportation.
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